Shopify Operations
Build the ops infrastructure that supports 10x order volume.
We audit, configure, and document your Shopify operations end-to-end. No black-box automations. No app bloat. Systems your team understands and can run independently as your Canadian product brand scales.
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Signs Your Shopify Ops Need Work
Most brands do not realize their ops are broken until volume exposes it. These are the patterns we see before an engagement starts.
Orders are being touched manually
Someone is routing, splitting, or correcting orders by hand every day. That is not an operations team — that is a bottleneck. At 2x your current volume, it breaks completely and your team cannot keep up.
The app stack grew without a plan
You have 15 apps installed. Three do the same thing. Two conflict with each other. Nobody is sure which ones are actually necessary. Monthly app spend climbs with no clear ROI and no single person who owns the stack.
Returns are handled inconsistently
Every return is processed differently depending on who picks it up. Refunds, exchanges, and restocking happen at random. Your 3PL and your customer service team are not in sync and customers notice.
What We Deliver
End-to-end Shopify ops — from audit through documented handoff. Everything configured, tested, and handed off so your team can run it without us.
Automation Audit
We review every active flow, identify what should be automated, and document what is missing or misfiring. No configuration begins until we have a clear picture of what we are building and why it solves the right problem.
App Stack Rationalization
Every app assessed against what it actually does for your operation. Redundant tools removed, genuine gaps filled, and monthly spend cut by eliminating tools your brand has outgrown or never fully used in the first place.
Order Routing Rules
Routing logic configured for multi-location, multi-channel, or multi-3PL fulfillment. Orders reach the right warehouse without manual intervention regardless of channel, SKU complexity, or inventory split.
Returns Workflow
A consistent returns process that handles exchange, refund, and restock without someone manually touching every order. Integrated with your 3PL, your customer service flow, and your live inventory count.
Metafield and Tagging System
Product and order data structured for reporting, filtering, and automation. A clean data model reduces every downstream problem — from inaccurate reporting to misfiring flows to incorrect fulfillment.
Documentation and Handoff
Every automation, rule, and configuration documented before we leave. Your team knows what runs, why it runs, and how to change it. No black-box dependencies on an external agency or a single employee.
Who This Is For
Product brands at $1M to $10M on Shopify
Order volume is outpacing your current ops setup. You are on Shopify Plus or standard and the cracks are showing. This is the right time to fix it — before the next growth push exposes everything at once and customers feel it.
Operators inheriting a messy back end
New ops hire, new COO, or founder taking back control. You need to understand what was built, document what exists, and fix what is broken — without burning three months on discovery and starting from scratch.
Brands before a major push
Pre-holiday, pre-retail expansion, pre-launch, or pre-investment. You need confidence that your Shopify ops can handle the volume and scrutiny that is coming. We give you that confidence before it matters most.
Ready to fix your Shopify ops?
Book a free 30-minute discovery call. We will review your current setup and tell you exactly what needs to change.