Our Services
Operations systems for growing Canadian product brands.
We implement the systems that let Canadian product brands scale without scaling their problems. Every engagement ends with documented, working processes your team can run without us.
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What We Do
Six practice areas built for Canadian product brands scaling from $1M to $20M. Every engagement is scoped, fixed-price, and handed off fully documented.
Fractional COO
Senior operations leadership on a part-time basis. We own your ops strategy, vendor relationships, team oversight, and reporting — giving you COO-level execution without the full-time cost.
Zoho CRM & Zoho One
Zoho CRM and Zoho One configured for your actual sales and operations process — with workflow automation, cross-app integration, data migration, team training, and adoption that actually sticks.
Supply Chain Optimization
Procurement audit, demand forecasting, vendor negotiation support, and COGS reduction analysis for Canadian product brands at the $1M–$20M stage.
3PL and Extensiv Integration
End-to-end Shopify to 3PL integration with SKU mapping, carrier setup, UAT, go-live monitoring, and a daily reconciliation SOP your team can run independently.
SOP Development
We do not just document what exists. We help design, build, and optimize your processes from the ground up, drawing on operational experience across Canadian brands. The result is a working system, not a binder on a shelf.
AI Automation
Practical AI tools layered into your existing Shopify, Zoho, and ops stack. We identify where automation creates the most leverage for Canadian product brands and build it in.
Shopify Operations
Automations, order routing, app stack rationalization, and ops infrastructure built to handle 10x your current volume without adding headcount.
Who We Work With
We work with Canadian product brands that sell physical goods, whether direct-to-consumer, wholesale, or both. That means no learning curve on Canadian carriers, tax configurations, or fulfillment infrastructure.
Product brands at $1M to $20M revenue
Past founder-led ops, not yet enterprise. The stage where systems matter most and the cost of getting them wrong is highest. You are outgrowing spreadsheets and manual handoffs.
Brands preparing to scale
Pre-investment, pre-hire, or pre-peak-season. You need the operational foundation in place before the volume arrives, not after it breaks things. Retail expansion, new channels, or a funding round all put ops under pressure.
Operators inheriting broken systems
New COO, ops director, or founder taking back control. You need to understand, document, and fix what was built without a plan before it becomes a liability.
How Every Engagement Works
Every project follows the same structure. Scoped upfront. Fixed price. Handed off with documentation. No retainers, no open-ended engagements.
Discovery and Scoping
We start with a free 30-minute call to understand your situation. If there is a fit, we scope the engagement in writing with deliverables, timeline, and price before any work begins. No surprises.
Implementation
We build alongside your team, not in isolation. Every decision is explained. Every configuration is tested. You understand what is being built and why before we move to the next step.
Documented Handoff
Nothing is finished until it is documented. SOPs, configuration notes, training recordings, and process maps are delivered so your team can operate the systems independently. We do not create dependencies.
Not sure where to start?
Book a free 30-minute call. We will map your situation and tell you exactly what needs to change first.