About ScaleOps
Built by operators who have done your job.
ScaleOps is a Canadian operations consultancy built specifically for product brands scaling from $1M to $20M. We do not advise. We implement — and we hand off every system fully documented so your team can run it without us.
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Who We Are
Operations experience built inside Canadian product brands.
ScaleOps was founded by operations professionals who spent years running the exact systems we now implement for clients. We have personally managed Shopify operations, built Zoho One implementations from scratch, connected 3PL warehouses, and written hundreds of SOPs — not in a consulting context, but inside fast-growing Canadian product companies where things breaking had real consequences.
That background is the reason Canadian product brands hire us. We already know how Canadian carriers work, how cross-border fulfillment creates complications, how Shopify handles Canadian tax configurations, and what a Zoho implementation looks like when it actually gets adopted versus when it sits unused. We do not learn your industry on your dime.
Our team holds professional engineering (P.Eng.) and project management (PMP) designations. We bring a rigorous, systems-thinking approach to every engagement — the same discipline that engineers use to design infrastructure that does not fail under load.
Our principals operated inside a Deloitte Fast 50 recognized Canadian company. We know what scaling under pressure looks like from the inside.
Working documents across fulfillment, CS, HR, and supply chain — built for Canadian product brand teams that actually follow them.
Average improvement delivered through AI automation and workflow optimization. Measured in hours recovered per week.
Systems we have built and operated across Canadian product brands on Shopify, Zoho, and integrated 3PL infrastructure.
Why We Work Exclusively With Canadian Product Brands
We made a deliberate choice to focus on one type of client. That focus is the reason we are better at this than generalist consultants.
No learning curve on Canadian infrastructure
Canadian carriers, provincial tax configurations, cross-border fulfillment rules, and Shopify Canada-specific settings are not things we have to research. We have configured them dozens of times. You do not pay for our education.
We understand the $1M to $20M growth stage
This is the stage where founder-built systems break, where the first ops hire cannot fix everything alone, and where the right infrastructure investment pays back many times over. We have lived this stage and we know exactly where the leverage is.
Product brand operations are a specific discipline
Managing physical inventory, 3PL relationships, Shopify fulfilment, and wholesale channels simultaneously is fundamentally different from SaaS or services operations. We do not dilute our focus with clients whose problems are structurally different.
How We Work
Every ScaleOps engagement follows the same model. Scoped upfront. Fixed price. Documented handoff. No open-ended retainers. No dependency on us to keep things running.
Diagnose before we build
We map your entire ops stack before recommending anything. Every engagement starts with a discovery call and a scoping document that defines deliverables, timeline, and price. You know exactly what you are getting before any work begins.
Build alongside your team
We implement hands-on, not in isolation. Your team is involved throughout so they understand what is being built and why. Nothing is handed over as a black box that only we know how to maintain.
Design for scale, not just today
Every system we build is designed to handle your next revenue milestone, not just your current volume. We have seen what breaks at $3M, at $7M, and at $15M. We build past those breakpoints from the start.
Hand off completely documented
Nothing is finished until it is documented. SOPs, configuration notes, training recordings, and process maps are delivered so your team can operate, troubleshoot, and extend the systems without us. We do not create dependencies.
Ready to work with operators who get it?
Book a free 30-minute discovery call. We will review your current setup and tell you exactly what needs to change.