Fractional COO

Learn how to automate financial reconciliation for your e-commerce business — connecting Shopify payouts, payment processors, and accounting software to eliminate manual month-end work.

Learn how to read and build an e-commerce P&L — understanding gross margin, operating expenses, contribution margin, and what the numbers tell you about your business health.

A practical framework for deciding which e-commerce operations functions to keep in-house and which to outsource — covering fulfilment, customer service, finance, and marketing.

Learn how to hire, train, and manage a remote customer service team for your e-commerce brand — tools, quality assurance, scheduling, and performance management.

Learn how to run a weekly operations review for your e-commerce brand — the metrics to track, the format to use, and how to make it a decision-driving ritual rather than a status update.

Learn how to prepare your e-commerce operations for peak season — inventory planning, staffing, supplier readiness, fulfilment capacity, and customer service scaling.

Learn how to build a reliable purchase order process for your e-commerce business — from PO creation and approval to supplier confirmation and receiving.

Learn what to include in an e-commerce operations manager job description — responsibilities, required skills, KPIs, and compensation benchmarks to attract the right hire.

Learn how demand forecasting helps e-commerce businesses reduce stockouts and overstock, improve cash flow, and build more predictable operations.

If you’re not measuring supplier performance, you’re managing supplier problems reactively. Here’s how to build a scorecard that gives you visibility and leverage.